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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will show up. It offers detailed information about all the actions that you can perform on the given page. Each pop-up window opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a wide range of tutorial video clips demonstrating how to work with our hosting Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you searching for, examine our extensive Frequently Asked Questions section, which contains questions asked by real people and provides practical solutions. We frequently "revamp" our Frequently Asked Questions database with new entries in order to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can contact our fantastic team of tech support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you open will be replied to within sixty minutes (the average support ticket response time is about twenty minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 223406

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com