Requesting a refund
Contact us promptly with your order details, reason for the request and any evidence needed to review the matter.
Refund policy
Fair outcomes, explained clearly.
This policy describes when payments may be refunded, credited or excluded because work or service capacity has already been supplied.
01Prompt review
02Service-specific terms
03Transparent decisions
04Human support
Host2net Limited
Refund policy
Last updated: 10 August 2026
Eligible services
Eligibility depends on the service, delivery stage, accepted proposal and whether allocated resources have already been consumed.
Non-refundable costs
Domains, licences, third-party charges, completed milestones, bespoke work and activated infrastructure may be non-refundable.
Processing
Approved refunds are returned through an appropriate method. Bank or payment-provider processing times may apply.
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