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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is present on each and every page. A pop-up window will show up. It includes detailed information about all the operations that you can carry out on the page in question. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide library of tutorial videos illustrating how to work with our hosting Control Panel. They're created for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly get to know our hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our extensive Frequently Asked Questions database, which comprises questions asked by actual persons and provides real solutions. We frequently update our Frequently Asked Questions section with new entries in order to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can contact our great team of tech support engineers available 24/7/365 and ready to help you with any question. Each support ticket you open will be replied to within one hour (the average support ticket response time is about 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 315517

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com